Blue Planet Info Solutions India Pvt Ltd was founded in 1997 by a group of technologists with extensive experience in Corporate America. We provide Fortune 500 companies with consulting, staff augmentation, system administration, and training.

At Blue Planet, we have created an environment, culture, and opportunities with our customer-partners which enable our employees to exceed customer expectations and go the extra mile thus creating a Magical experience of delight.

We believe – the value proposition centered on productivity, efficiency, service, cost leadership, a strong process outlook is significantly enhanced towards creating customer delight.

Blue Planet Info Solutions India Pvt Ltd is a state-of-the-art, multi-channel integrated Contact Center and Software Development Offshore development center that operates 24×7 on a multi-shift basis with an installed capacity of 100+ seats with a provision of expansion.

We provide a variety of services to companies for:

  1. Voice – Inbound
  2. Voice – Outbound
  3. Back Office & MT
  4. Web Services and Software Development

Services to companies in the following industries:

  1. Banking
  2. Brokerage
  3. Defense
  4. Education
  5. Healthcare
  6. Insurance
  7. Manufacturing
  8. Pharmaceuticals
  9. Telecom

 

Services:

Call Center – Voice Inbound

  • Consumer & Commercial Debt Collections
  • B2C Order Fulfillment
  • B2B Supply Chain Management
  • B2C Technical Help Desk
  • B2C Answering Services

Call Center – VoiceOutbound

  • BPA Re- qualification
  • Consumer & Commercial Debt Collections
  • B2B Small Business Communication Solution
  • B2B – Lead Qualification & Generation
  • B2C & B2B Telecom Sales
  • B2C Home Loans (Mortgage)
  • B2C Lead Generation & Data Enrichment

Back Office and MT

  • Image Processing
  • Financial & Accounting Services
  • Medical & Legal Transcription
  • Content Management
  • Data Entry
  • B2B Supply Chain Management
  • Tax Return Processing

Web Services and Software Development

  • Application Development
  • Portal Development
  • Database Enrichment
  • Enquiry Response
  • Sales Response
  • Customer Support
  • Desktop Publishing

 

Software Development Services:

For Software Development we work with key enterprise technologies:

  1. Amazon Web Services
  2. BI and DW
  3. Business Analyst
  4. Google Apps
  5. Infor
  6. Microsoft Technologies
  7. Oracle Apps
  8. Project Management
  9. Salesforce/CRM
  10. SAP
  11. Databases
  12. Microsoft SQL
  13. Mongo
  14. MySQL
  15. Oracle
  16. PostgreSQL
  17. Programming languages
  18. Dot net
  19. Java
  20. JavaScript
  21. PHP
  22. Python
  23. Ruby on Rails
  24. Mainframe technologies:  CICS, COBOL, IMS
  25. Automated and Manual Testing
  26. Digital Marketing Services
  27. Content Marketing
  28. Display Ad Marketing
  29. Email Marketing
  30. Landing Pages
  31. Paid Search
  32. Remarketing
  33. SEO
  34. Business Process Outsourcing
  35. Call Center to support roll out of mobile services internationally.
  36. Lead Generation.
  37. Medical Billing and Collection.
  38. Medical Transcription.
  39. Recruitment Process Outsourcing.
  40. Telemarketing.
  41. Technical Help Desk
  42. UX/UI Design
  43. Graphic Design
  44. Animation
  45. Product design

In the Healthcare industry, we have created:

  1. Android apps
  2. Embedded programming
  3. HIPAA compliant portals in .Net and PHP
  4. Interactive voice response app
  5. IPhone and iPad apps
  6. Text messaging and group messaging apps
  7. Windows mobile Apps

We helped to invent and patent the “Smart Pill Box” to improve patient compliance Services. We developed home health care technology services to help hospitals reduce readmissions.

Our education services include:

  1. ELearning portals using WordPress and Joomla
  2. Student/Teacher Rewards System using native PHP, iOS and Android
  3. Student Response System on Android Phones

For Entertainment we have created

  1. Viewer messaging for a Reality TV Show.

Medication Organizer Apps in a variety of languages

1.     Arabic 2.      Chinese 3.      English 4.      French
5.      German 6.      Hindi 7.      Spanish 8.      Marathi

Some of our iOS apps are on Apple App Store and the Android Apps are on Google Play Store.  Some of them are Virtual Nurse, KnowYourMeds, Virtual Pill Box, Safety of Wheels, and Diabetes Guide.

Our apps have been downloaded in several countries worldwide.

Call Center Services:

For Call Center our Focus Areas are:

  1. Customer Care
  • Customer retention
  • Research escalated cases and provide solution
  • Cross-sell / up-sell purchases
  • Compliant and query resolution
  • Activation and change of services
  • Billing queries
  • Product information support
  • Order management
  • Warranty / replacement support
  • Booking and reservations
  • Loyalty programs
  • Account queries and maintenance
  • Insurance claims calls
  1. Technical Support
  • Troubleshooting support
  • Installation support
  • Software usage and problems
  • Application and desktop related queries
  • Internet related issues
  • Connectivity problems
  • Up-sell / cross-sell services and products
  • Computer hardware queries
  • Product related services queries
  • Product upgradation and accessories