Job: Voice Network Engineer

Title Voice Network Engineer
Start Date 2015-01-21
Location US-PA-Allentown
Job Information

Position Description/Responsibilities:


CAI is looking for an IT Security Professional.

This is a 12+ month position located in Allentown, pa….local candidates preferred.



Primary Responsibilities and Requirements

1.            Assist in the planning, design, and configuration of new, and

improve existing telecommunication technology, policies, and

procedures to provide effective technology solutions for all Business


2.            Analyze existing telecommunication technology and research

methods of improving/replacing existing technologies

3.            Work with end users, business units, and external client

technical teams to meet telecommunication needs of all users.

4.            Assists in project management activities by contributing to the

development of project plans, estimating work, task scheduling,

cost/benefit analysis and progress reporting. Assists supervisor and

team leads by recommending project resource needs, i.e., technical

staffing, customer involvement, equipment, etc.

5.            Support end users globally and make recommendations to improve

quality, services, reliability, and cost effectiveness of voice

communication systems.

6.            Builds partnerships with internal customers and collaborates

with vendors, consultants, and other ISD personnel, often assuming a

leadership role for their telecommunications needs.

7. Develop processes and procedures for working with 3rd party

vendors that will supply the operations, maintenance, and backup of

telecommunication equipment and systems to ensure product suid service

availability across the company.

8. Committed to continuous learning and strives to increase

relative skills and knowledge required for position. Keeps informed

of the latest developments in information technology. Is committed




Position Requirements/Technical Skills:

Basic Qualifications (driven by right-to-hire requirement)
1. BS or BA in Computer Science, Math, Engineering or Other
Technical Field.
2. 3-5 years of telecommunications technology development and/or
application experience preferred.
Additional Qualifications
1. 3-5 years’ experience with deploying and/or engineering of an
Avaya (Nortel) environment (CSIOOO, Option 81/61/llC systems)
2. Telecommunication certifications, Avaya (Nortel) a plus.
3. Experience with all Nortel PBX systems or Cisco Call Manager a
4. Experience with all IPC Turret systems, and Call Recording
technologies such as Nice or other
5. Proficient knowledge of carrier transport and provisioning (Tl,
ISDN, T3) PBX systems, and voice mail systems.
6. General knowledge of networking, routing and LAN/WAN protocols.
7. Engineering and design experience of voice systems.
8. Avaya voice system platforms, equipment, applications, and
9. Ability to participate in a team environment and work with
others to achieve goals and results.
10. Ability to understand and complete work assignments.
11. Ability to perceive and analyze problems and to recommend
technical solutions to resolve business issues.
12. Oral and written communication skills including the ability to
communicate technical material clearly and effectively to different

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