Job: Program Manager

Title Program Manager
Start Date 2015-02-05
Location US-IL-Chicago
Job Information

Position Description/Responsibilities:

CAI an Equal Opportunity Employer is looking to hire a Program Manager.  The Program Manager will lead and manage a team of initially eleven (11) application support resources (including DBA, functional SMEs, functional/business analysts, etc.), focused primarily in supporting Oracle EBS R11i and other enterprise applications. (Note that the client may upgrade to R12 within the year and that team could grow as much as 17 members).


Core responsibilities include but are not limited to the following:

  • Resolve support events within Service Level Agreement time frames.
  • Assess and triage production issues.
  • Escalate issues to management as appropriate.
  • Deliver defect-free enhancements and projects that are compliant with industry and application best practices.
  • Using Computer Aid’s metric based support methodology and tools, perform analysis to identify and resolve recurring issues.
  • Foster a culture of constant professional improvement and growth.
  • Identify and elevate team leaders and empower team members to perform operational tasks with little guidance from CAI management, increasing management’s availability for strategic planning and growth.


Position Requirements/Technical Skills:


  • 4+ years experience in a leadership role for an application support program
  • 4+ years experience working on IT projects across multiple phases of the SDLC
  • Experience in managing a team deployed to support Oracle EBS R11i and R12 is highly desirable/preferred
  • Proficiency with Oracle EBS R11i and R12 core modules is highly desirable/preferred
  • Expert written and oral communicator
  • Public sector experience is desirable or possesses the skills and temperament to deal with the various roles in a complex organization
  • Must have a strong customer service orientation
  • Must possess excellent analytical, organizational, and communication skills
  • Must have excellent documentation skills and experience
  • Revenue business experience is desirable
  • Expert proficiency with Microsoft Office Suites, 2007 or 2010, including MS Visio and Project
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