Job: Jr. Support Analyst for Trapeze Transit Operations Planning System

Title Jr. Support Analyst for Trapeze Transit Operations Planning System
Start Date 2015-02-05
Location US-IL-Chicago
Job Information

Position Description/Responsibilities:

CAI an Equal Opportunity Employer is seeking candidates for Transit Operations Planning System (TOPS) Support and Reporting Analyst positions.  Support and Reporting Analysts will be supporting TOPS Trapeze OPS modules.

  • Support and Reporting Analysts – Support analysts will be required to provide support for the business in relation to the following activities.
    • Resolution of system issues, incidents and problems
    • Escalation of severe issues, incidents and problems
    • Troubleshooting of system issues
    • Data corrections
    • Assists Superusers and Secured Users with advanced system functions
    • Support of standard system functionality and customizations
    • Fulfill report requests for the business
    • Business notifications of system upgrades, outages, etc.
    • Configuration changes and responsible for maintaining SCM
    • Work with developers to take over support of post warranty production changes
    • Monitors and maintains TOPS system interfaces
    • Serve as subject matter experts for the various TOPS modules and specific Trapeze implementation
    • Maintain relationships with third party (interface) vendors


    • After Hours support:
      • Analyst positions requires rotating, After-hours support
      • Rotation is expected to be one (1) week out of every four (4) to five (5) weeks
      • Support Analyst works from home during the After-hours support rotation tour
      • After Hours support will be Monday through Friday
      • Weekend and Holidays support (to be determined)


Position Requirements/Technical Skills:

  • Candidates must have Level 1 and Level 2 support experience
    • Support and Reporting Analysts will provide Level 1 and Level 2 support for TOPS Trapeze
  • Candidates must have experience with transit applications/products similar to Trapeze (refer to TOPS Trapeze Modules section for a list of modules)
  • TOPS Trapeze Modules:
    • OPS Core Modules:
      • Picking
      • Manpower Management/Work Assignment
      • Yard Management
      • Workforce Management
      • Timekeeping
      • Sign In Terminal
      • Asset Works M5 (aka MMIS)
    • Trapeze OPS Add-on:
      • Employee Self-Service (OPS-WEB)
    • Enhanced reporting/Business Intelligence:
      • Viewpoint
    • COM:
      • Customer Feedback


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