Job: IT Support

Title IT Support
Start Date 2015-02-02
Location US-MD-Washington DC
Job Information

Position Description/Responsibilities:

CAI has an immediate need for an IT Support professional to work on a client engagement in Washington, DC.


Duties and Accountabilities:

• Primary point of contact on all matters related to hardware, software and communications support for the department.

• Work closely with other IT support elements (such as ITS IT Client Services, IT Service Desk and Mobile Kiosk).

• Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year.

• Ordering standard IT equipment for the department, and disposal of retired equipment.

• Maintain a proper inventory of all IT related equipment and software which is reported to CIT on a quarterly basis.

• Participate in the evaluation and piloting of new products and services, both hardware and software.

• Identify and propose IT applications that support the Department’s work and assist in the development and implementation of theapplication.

• Provide IT training for staff members, particularly for newly hired staff.

• Administer IFC information security standards; including requesting IT accounts (Windows), SecurIDs, and remote connectivity accounts (as applicable).

• Coordinate with Bank’s Telecom Service unit to set up, transfer, and discontinue voice and data communication for the staff in the office and at home for Business Continuity designees.

• Provide expertise on all IFC Standard Software and Corporate applications.

• Follow up on all fixes and repairs on IT products in the department.

• Setup video-conference, audio-visual equipment and other electronic devices for presentations or conferences.

• Prepare laptop PCs for mission travel.

• Train laptop users in remote access systems, such as SSL VPN, Fiberlink, Webmail and Notes replication.

• Disseminate IT information to departmental staff.

• Assist in departmental moves of IT hardware and communications.

• Attend expert training when required and maintain a working knowledge of the IT trends in the business relevant to supporting the ITS standards.

• Adhere, advise and enforce the technology standard requirements and procedures of IFC.

• Assist staff in procurement of cell phones and Blackberry devices.

• Ensure that the integrity and security of client’s Systems are not compromised from within or outside the corporation.

• Collect feedback on IT services from clients, utilizing surveys and ‘Expos’.

• Use the ‘Remedy’ call tracking system to track work and analyze reports to identify problem areas and training opportunities.

• Assist staff in use of scanners, digital senders and Bloomberg terminals (as applicable).

• Monitor voice and data communication usage charges for the department, if applicable.

• Assist the budget analyst in preparing requisitions for procuring hardware and software for department use.

• Administer space usage, both with corporate shared network drives and Notes email archive.

• Responsible as the Department’s Software Asset Management (SAM) Custodian.




Required Skills:

· 1 to 3 years field experience

· Provide service and preventive maintenance activities on element exchange/baseline products (products with element exchange service and traditional maintenance philosophies; i.e., terminals, printers, personal computers, etc.).

· Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.

· Detect and correct equipment errors.

· Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.

· Provide accurate and complete answers to general use and administrative environment questions in a timely manner.

· Communicate accurate and useful status updates.

· Manage and report time spent on all work activities.

· Follow quality standards.

· Ability to work in a team environment

· Complete assigned tasks.

· Strong communication skills; both written and spoken.





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