Job: CTA Control Room System Support Analyst

Title CTA Control Room System Support Analyst
Start Date 2014-12-30
Location Chicago,IL
Job Information

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Our client is looking for a short term system analyst to help support systems and applications out of their Control Center.

Receive and respond to support requests from users via phone.
Respond and resolve reported incidents. Perform root cause analysis and troubleshooting. Escalate to software vendors as required.
Fulfill report & special data requests. Strong SQL skills are not required, but person should understand basic data models and how to create reports. Create reports using a web based reporting tool.
Perform system configuration / administration.
Installation of application updates on Windows PCs.
Be available on an on-call basis afterhours.
The following applications are supported by this role:
Various FileMaker Pro apps
CleverCad – used to monitor bus system. Vendor supported application.
Becs – Old system which is being phased out by CleverCad. Vendor supported application.
Scada – Monitor and manage. Traction power equipment. Vendor supported application.
Quictrak – Monitor trains and schedules. Vendor supported application.

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