Job: CTA Control Room System Support Analyst

Title CTA Control Room System Support Analyst
Start Date 2014-12-30
Location Chicago,IL
Job Information

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Our client is looking for a short term system analyst to help support systems and applications out of their Control Center.

Responsibilities:
Receive and respond to support requests from users via phone.
Respond and resolve reported incidents. Perform root cause analysis and troubleshooting. Escalate to software vendors as required.
Fulfill report & special data requests. Strong SQL skills are not required, but person should understand basic data models and how to create reports. Create reports using a web based reporting tool.
Perform system configuration / administration.
Installation of application updates on Windows PCs.
Be available on an on-call basis afterhours.
The following applications are supported by this role:
Various FileMaker Pro apps
CleverCad – used to monitor bus system. Vendor supported application.
Becs – Old system which is being phased out by CleverCad. Vendor supported application.
Scada – Monitor and manage. Traction power equipment. Vendor supported application.
Quictrak – Monitor trains and schedules. Vendor supported application.

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