Job: COC Support Team Leader (w/ Oracle EBS Financials)

Title COC Support Team Leader (w/ Oracle EBS Financials)
Start Date 2015-02-05
Location US-IL-Chicago
Job Information

Position Description/Responsibilities:

Computer Aid, Inc (CAI) an Equal Opportunity Employer is seeking a Support Team Leader (w/ Oracle EBS Financials) in the downtown Chicago area.


This person should be well versed Oracle eBusiness Suites Financial Applications and possess excellent written and communication skills.



Position Requirements/Technical Skills:



  • Lead a team of five Oracle EBS Financial support analysts to perform the following:
    • Resolve support events within Service Level Agreement time frames.
    • Assess and triage production issues. Escalate issues to management as appropriate.
    • Deliver defect-free enhancements that are compliant with industry and application best practices.
    • Using Computer Aid’s metric based support methodology and tools, perform analysis to identify and resolve recurring issues.
  • Proactively provide guidance and consulting to the client on Oracle opportunities, risks, challenges, etc. that impact the organization.
  • Establish a solid communication plan that improves customer satisfaction with end user community and client IT management.
  • Develop an approach to provide valuable, continuous training for team members. Ensure team members are current on support related techniques and Oracle technologies.
  • Enhance CAI’s current methodology and processes to include aspects such as standard estimating for enhancement requests (i.e. RICE).
  • Foster a culture of constant professional improvement and growth, identify and elevate team leaders, and empower team members to perform operational tasks with little guidance from CAI management, increasing management’s availability for strategic planning and growth.
  • Exhibit unwavering honesty and integrity.



Environment Profile


===General Client Profile===
IT Department
Local government


===Support Team Profile===
Composed of two teams: 1) Financials; 2) Human Resource and Payroll;
Each team is composed of approximately four dedicated analysts, including functional and technical experts.
24×7 support


===Application Profile===
Oracle Financials R12
Oracle General Ledger (w/ Encumbrance Accounting)
Oracle Payables (highly customized)
Oracle Procurement (highly customized)
Oracle Receivables
Oracle Grants Accounting
Business Objects for ERP reporting
Approximately 25 financial interfaces supported


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